QTI Member Articles

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Explore Group Engages ITC for Staff Training

Late last year, the International Travel College of New Zealand (ITC) delivered a workshop for Explore Group, to help prepare Explore’s staff for what might be their busiest summer on record.

Explore GroupExplore Group is a unique tourism and events company which delivers lifetime experiences in amazing destinations across Australia and New Zealand – and with ITC’s 22 years of tourism training experience, they were the ideal training provider to give Explore staff a leading edge.

“Before our tutors became teachers, they were tourism professionals. They worked in airline, travel, and tourism, and have first-hand experience of the unique skills required to thrive in this growing industry,” says Claire Huxley, ITC Marketing Director.

“From customer service skills to management training, we have the breadth of experience to provide all types of training to established tourism businesses.”

Explore Auckland General Manager, Alyson Curran, says ITC was the “obvious choice” for staff training. She engaged ITC to deliver two workshops; one in Paihia and one in Auckland.

“Explore has had a great relationship with ITC for many years, so it was an obvious choice to approach them when we initially started looking at options for service training,” says Alyson.

“ITC was able to tailor a day course that met our current business and training requirements. I’ve had some great feedback, our crew loved it, and I’ve noticed an immediate improvement in the service delivery and general morale since the workshops.”

Topics covered during the fun, interactive workshops included first impressions, customer service skills, communication, cultural awareness and sales training.

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